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Privacy Policy

Privacy Policy

This Privacy Policy explains how Print Palette processes personal data in connection with its photo and art printing services, including inquiries, file review, test prints, production, packaging, and studio appointments in Alexandra.

Terms of Service Contact
Effective Date As stated in policy
Scope All users of our services
Questions Contact

You may have rights to request access to your personal data, ask for correction of inaccurate information, object to certain processing, or request deletion where retention is not required by law or a legitimate business purpose. Some requests may be limited where we must keep information for compliance, accounting, or dispute-handling purposes.

Available rights depend on applicable South African law and the context of the request.

To make a privacy request, provide enough detail for us to identify the relevant record and the action you want us to take. We may ask for additional information to verify the request and to protect against unauthorised disclosure. If a request cannot be fully granted, we will explain the reason where appropriate.

Requests are handled after we confirm identity and assess any legal limits that apply.

We keep personal data only for as long as needed to handle the relevant inquiry, order, payment record, support issue, or legal obligation. File uploads and order records may be retained for a practical period after completion to manage reprints, disputes, or accounting needs, and then deleted or anonymised when they are no longer required.

Retention is based on the purpose for which the information was collected and any legal or accounting need to keep it longer.

Any updated version will apply from the date it is posted on the website unless a different effective date is stated. If a change is material, we will take reasonable steps to draw attention to it through the site or other suitable communication channels.

We may revise this policy when our practices, services, or legal obligations change.
01

Personal Data We Collect

We may process contact details, order information, file uploads, consultation notes, payment-related records, and technical data such as device or browser information. Where you submit artwork or image files, we also process the content you choose to provide for file review, test printing, production, packaging, and collection arrangements.

The categories of data collected depend on the inquiry, order, or studio appointment involved.
02

Sources of Personal Data

We collect personal data when you submit an image print inquiry, upload files, request a consultation, approve a test print, place an order, or communicate with us by email or other supported channels. We may also receive limited information from payment processing, delivery or collection arrangements, and website analytics or security tools used to keep the site and services operating.

Most information comes directly from you, while some technical data is generated automatically during site use.
03

Types of Cookies Used

We may use session cookies, persistent cookies, and similar technologies. Session cookies help with navigation and form handling. Persistent cookies may remember basic preferences. Analytics or security cookies may help us understand site performance, detect misuse, and maintain service reliability.

Cookie use is limited to operational and measurement purposes appropriate to a small service website.
04

Cookie Controls

We use standard cookies and similar technologies for site operation, preference handling, and basic analytics or security purposes. You can manage cookies through your browser controls and, where available, device settings. If cookies are disabled, some features may not function as intended.

Browser settings can usually limit or remove cookies, although some site functions may be affected.

Contact Information

Email address
[email protected]
Telephone
+27 71 147 9913
Postal address
25 to 15th Ave, Alexandra Extension 28, Alexandra, 2014
Privacy enquiries
[email protected]

Use the contact details below for questions about this policy or the handling of personal data.

Contact Page
01 · Purpose

Purposes of Processing

We use personal data to respond to inquiries, review file resolution and profiles, discuss size and paper options, prepare test print quotes, arrange test print review, confirm final quantities, produce printed items, manage protected packaging and collection, process payments, maintain records, handle support matters, and meet legal or accounting obligations. We also use limited technical data to secure the website, prevent misuse, and improve basic site performance.

Processing is limited to the business and operational needs of the studio.
02 · Sharing

Sharing With Service Providers

We may share personal data with service providers that support website hosting, file handling, payment processing, communications, analytics, or studio operations. Where third parties assist with production or administrative tasks, they are expected to use the information only for the agreed purpose and to handle it under appropriate confidentiality and security obligations.

Operational partners receive only the information needed for the task they perform.
03 · Legal basis

Legal Disclosures

We may disclose personal data where required to comply with law, a court order, a lawful request from a public authority, or to establish, exercise, or defend legal claims. We may also share information where disclosure is necessary to protect our rights, customers, or the security of our systems.

Legal disclosure is limited to what is necessary and proportionate in the circumstances.